IT Support Executive at Club Concierge Africa

Job Purpose

The IT Support Executive is responsible for providing technical support, maintaining IT systems, ensuring network and data security, and delivering timely solutions to all staff. The role ensures smooth day-to-day IT operations, optimal system performance, and high service availability across the organization.

Key Responsibilities

Technical Support & Troubleshooting

• Provide first-line and second-line IT support to all staff across departments
• Diagnose and resolve hardware, software, and network issues promptly
• Install, configure, and maintain laptops, desktops, printers, routers, and other IT equipment
• Support company applications, email systems, productivity tools, and cloud platforms
• Maintain an updated log of IT support requests and resolution timelines

Systems Administration

• Manage and maintain user accounts, permissions, and security groups across systems (e.g., Zoho, Google Workspace, Microsoft 365, internal tools)
• Monitor system performance, ensure uptime, and escalate complex issues to engineering where necessary
• Perform routine system backups, updates, and patches

Network & IT Infrastructure

• Support daily operations of the company's network (LAN/WAN/Wi-Fi)
• Conduct network troubleshooting, performance checks, and optimization
• Ensure connectivity across offices, servers, and cloud services

Cybersecurity & Data Protection

• Enforce IT security protocols to prevent unauthorized access, data breaches, and misuse of company systems
• Monitor suspicious activity, run periodic security audits, and recommend improvement actions
• Support implementation of firewalls, antivirus systems, and access control policies

Asset & Inventory Management

• Maintain an accurate inventory of all IT assets (laptops, phones, systems, servers, licenses, etc.)
• Manage issuance and retrieval of IT devices during onboarding and offboarding