IT Support & E-commerce Operations Officer

Job Purpose

The IT Support & E-commerce Operations Officer will work closely with the Line Manager to ensure the efficient operation of Buckler Ordnance Systems Limited's IT infrastructure and e-commerce activities. This role is pivotal in optimizing the company's online presence while maintaining the performance of digital platforms, contributing directly to the achievement of organizational goals.

Key Responsibilities

IT Support

• Manage and implement website upgrades, troubleshoot performance issues, and develop strategies to boost web traffic and user engagement
• Install and configure computer hardware, operating systems, and software applications, providing hands-on technical support to staff as needed
• Diagnose and resolve hardware, software, and network issues to ensure minimal disruptions to business operations
• Set up new user accounts and handle password-related queries to facilitate smooth onboarding for new employees
• Coordinate system security measures and respond swiftly to any security breaches or vulnerabilities

Graphics Design

• Design and create visual content such as event flyers, recruitment materials, and promotional posters for various company initiatives
• Develop illustrations, logos, and graphic elements that align with Buckler Ordnance Systems Limited's brand identity and communication standards
• Ensure all graphic content is visually appealing and maintains consistency with the company's branding guidelines

E-commerce Operations

• Monitor website traffic, customer interactions, and feedback to assess and improve the user experience on e-commerce platforms
• Analyze sales data and customer reviews to forecast sales trends and adjust inventory and marketing strategies accordingly
• Collaborate with product management, sales, and content teams to keep the e-commerce platform updated with accurate and engaging content
• Implement SEO best practices to optimize product listings