IT Operations and Infrastructure Officer

About the Role

Join a leading organization as an IT Operations and Infrastructure Officer. This role presents an excellent opportunity to manage and maintain critical IT infrastructure while ensuring reliable system performance to support daily business operations. You will be responsible for the effective operation, maintenance, and security of the organization's IT systems, networks, servers, and end-user devices.

Key Responsibilities

• Monitor and maintain daily IT operations to ensure system availability and performance
• Provide first- and second-level technical support to users on hardware, software, and network-related issues
• Troubleshoot and resolve system, network, and application issues promptly
• Maintain IT service logs, incident reports, and resolution documentation
• Install, configure, and maintain servers, networks, workstations, printers, and related infrastructure
• Manage LAN, WAN, internet connectivity, and network security devices
• Ensure regular system backups, data recovery procedures, and disaster recovery readiness
• Monitor server capacity, storage usage, and system performance
• Implement and enforce IT security policies, procedures, and access controls
• Ensure antivirus, firewalls, and system updates are properly managed
• Support compliance with organizational and regulatory IT standards
• Identify and escalate potential security risks or breaches
• Liaise with IT vendors, service providers, and consultants when required
• Maintain inventory of IT assets, licenses, and infrastructure components
• Support procurement, deployment, and replacement of IT equipment
• Prepare and maintain IT operational procedures and user guides
• Generate periodic reports on system performance, incidents, and infrastructure status
• Support audits and management reviews related to IT operations

Required Qualifications

• Bachelor's degree or HND in Computer Science, Information Technology, or related field

Compensation

Annual Gross Remuneration: N4M – N5M

Location

Lagos, Nigeria