IT Officer / Manager at Dunn & Braxton

Key Responsibilities

• Perform system and database administration
• Manage and maintain company website
• Install and configure software, perform database backup and restore/recovery maintenance
• Maintain and repair Windows operating systems
• Troubleshoot and diagnose hardware and software issues
• Provide solutions to network failures
• Coordinate with procurement and purchasing teams to place orders for inventory replenishment, ensuring timely delivery and availability
• Support inventory and stock management systems to ensure smooth operation
• Develop and implement effective social media strategies, including creating, curating, and managing engaging content across all platforms
• Monitor, listen to, and respond to social media users in a positive and professional manner
• Manage social media advertising campaigns to drive targeted traffic and sales
• Track and report on social media performance and ROI
• Handle any other tasks assigned by management

Requirements

• B.Sc, HND, or OND in IT-related course with a minimum of 2 years of relevant work experience
• Experience supporting Windows environments, POS systems, and networked devices
• Strong knowledge of computer hardware, software, and troubleshooting methods
• Good understanding of basic networking (Wi-Fi, routers/switches, IP addressing)
• Excellent problem-solving skills and the ability to work under pressure
• Strong communication skills with the ability to explain technical issues clearly
• Ability to prioritize tasks in a fast-paced retail environment
• Previous IT support experience in retail or a similar customer-facing environment
• Familiarity with retail systems such as POS, back-office stock systems, or handheld scanners