IT Officer - Euracare Multi-Specialist Hospital, Lagos

An established company is recruiting for the following position. Position Overview: The IT Officer is responsible for maintaining, securing, and optimising the hospital’s IT infrastructure to support uninterrupted clinical and administrative operations. The role requires a hands-on professional who provides technical support to staff, manages networks and systems, ensures data security, and supports hospital applications in compliance with healthcare regulations and best practices. Key Responsibilities: IT Infrastructure & Systems Management

• Maintain and monitor the hospital’s IT infrastructure, including servers, networks, workstations, and peripherals.

• Ensure high availability, performance, and reliability of IT systems.

• Install, configure, and upgrade hardware, software, and operating systems.

Network & Security Management

• Manage local area networks (LAN), wireless networks, and internet connectivity.

• Implement and monitor cybersecurity measures to protect hospital data and systems.

• Perform regular system backups and ensure disaster recovery plans are in place.

• Enforce access controls, user permissions, and password management policies.

Technical Support & Helpdesk

• Provide timely first- and second-level technical support to clinical and administrative staff.

• Troubleshoot and resolve hardware, software, network, and system issues.

• Support hospital systems such as Electronic Medical Records (EMR), billing systems, and clinical applications.

• Maintain IT service logs and track issue resolution timelines.

Healthcare Systems & Compliance

• Support IT systems in line with healthcare data protection and confidentiality requirements.

• Ensure compliance with internal IT policies and relevant regulatory standards.

• Support audits, accreditation processes, and system documentation as required.

Vendor & Asset Management

• Liaise with IT vendors, service providers, and external support partners.

• Manage IT assets, including inventory, licensing, and lifecycle tracking.

• Support procurement and installation of new IT equipment and solutions.

Continuous Improvement & Innovation

• Identify opportunities to improve IT processes, efficiency, and system performance.

• Support digitisation initiatives and technology-driven process improvements.

• Stay current with emerging technologies relevant to healthcare delivery.

Key Performance Indicators (KPIs)

• System uptime and availability

• Incident resolution turnaround time

• User satisfaction with IT support

• Compliance with security and backup ...