IT Assistant at Primly Premium Solutions Ltd

About the Role

We are seeking a trainable IT Assistant to provide administrative and first-level technical support to our team members. You will play a key role in supporting our IT operations across multiple centers.

Office Assistance & Administrative Support

• Assist team members with organizing files, scanning documents, making photocopies, and scheduling meetings
• Process orders for equipment, including sourcing vendors, obtaining invoices, and processing requests
• Collect and receive orders from vendors, distribute orders to various centers, and run errands as needed
• Perform clerical and administrative tasks to support the IT Team
• Record information in databases and generate reports and documents
• Create and maintain reports using Google Sheets or Microsoft Excel, analyzing data and tracking IT-related performance metrics

Equipment Support & Maintenance

• Assist with the configuration and connection of peripheral equipment (e.g., printers, monitors, scanners) to computer systems
• Provide basic equipment support across centers, including setup, troubleshooting, and cleaning of hardware
• Perform routine checks on CCTV systems, attendance scanners, walkie-talkies, and other IT gadgets to ensure proper functionality
• Run daily website downtime tests and generate monthly reports to track performance
• Maintain a database of all equipment

IT Support & Troubleshooting

• Assist in the installation and configuration of Windows operating systems and software applications, ensuring systems are up-to-date
• Troubleshoot and resolve basic hardware and software issues, escalating to senior IT staff when necessary
• Record and log all interactions (queries, incidents, and resolutions) in relevant logs

Application Testing

• Test and retest multiple web and mobile applications
• Identify bugs, software defects, and inconsistencies
• Record bugs, glitches, and other flaws identified during testing
• Create and regularly update logs to document testing phases and defects