ISP Manager at Reime West Africa Limited

Job Summary

We are seeking an experienced ISP Manager to lead and coordinate all in-premises customer installation activities for our customer FTTH project in Ibadan, Nigeria. This role involves overseeing aerial last-mile connections, managing ISP technicians, ensuring excellent customer service, and maintaining high technical standards during customer installation.

Key Responsibilities

• Manage and coordinate daily ISP installation activities including aerial drop cable routing, ONU/ONT installation, and indoor wiring
• Supervise ISP technicians and ensure proper scheduling, productivity, and service quality
• Ensure all installations meet customer technical standards, safety regulations, and customer satisfaction expectations
• Oversee installation tools, materials, inventory, and logistics
• Validate installation readiness including signal level, splicing, labeling, and connectivity testing
• Monitor installation KPIs: daily output, failure rates, revisit cases, and customer complaints
• Train and onboard new ISP technicians and ensure adherence to GVA standards
• Prepare daily and weekly reports on ISP activities, challenges, and improvement actions

Requirements

• Degree or Diploma in Telecommunications, Electrical Engineering, or related field
• 4–5 years of experience in FTTH/GPON customer installations, including aerial works
• Strong leadership skills with experience managing field technicians
• Familiarity with customer premises equipment (ONTs, routers) and signal testing
• Ability to troubleshoot fiber connectivity issues and ensure clean documentation
• Good understanding of safety practices for aerial work and in-home installations
• Experience working with tools such as OTDR, power meter, ladders, drills, and testers
• Excellent communication, problem-solving, and client relationship skills
• Field-based willingness and familiarity with the Ibadan area