Information Technology Specialist

About the Role

Medicaid Radio-Diagnostics & Clinics is seeking a hands-on, dependable Information Technology Officer to support and maintain all IT systems that enable quality diagnostics and clinical services. You will ensure smooth day-to-day operations across our departments (Radiology/Imaging, Laboratory, Front Desk, Billing, Clinic services), with a strong focus on system uptime, user support, data security, and process improvement.

Key Responsibilities

IT Support & Service Desk

• Provide first-line and second-line technical support to staff across departments (hardware, software, printers, scanners, email, user accounts)
• Troubleshoot and resolve issues promptly, escalating where necessary and documenting resolutions
• Maintain an IT helpdesk log, track recurring issues, and implement preventive fixes

Health IT Systems (Clinical & Diagnostic Operations)

• Support core systems used in diagnostics and clinics, including PACS/RIS workflow support (image storage/retrieval, user access, reporting workflow, workstation configuration)
• Support EMR/HMIS (user setup, access control, system uptime, training, basic reporting)
• Support Laboratory Information System (LIS) where applicable (result entry, printing, integration issues)
• Support device connectivity for imaging modalities (ultrasound, X-ray, CT/MRI where applicable) and ensure smooth workstation performance
• Assist with data exports, backups, and integrity checks for reporting and audit needs

Networking & Infrastructure

• Maintain and monitor network infrastructure (routers, switches, access points, cabling, internet links) across the facility
• Ensure reliable connectivity for front desk operations, reporting rooms, consultants' workstations, and administrative units
• Support CCTV systems, biometric/access control systems, VoIP/telephony (if applicable), and shared drives

Cybersecurity & Privacy