Infield QC and Call Back Manager at Ipsos

Job Overview

We seek a dedicated and experienced professional to lead and manage both the Infield Quality Control and In-Office Call Back teams. This role is responsible for ensuring the timely, accurate, and efficient delivery of quality data.

This position requires a keen understanding of research methodologies, excellent organizational skills, and the ability to manage multiple projects simultaneously.

Key Responsibilities

• Lead and manage the Infield Quality Control and In-Office Call Back teams
• Support the Head of Unit in resource planning and monitoring by managing job assignments, job distributions, and ensuring consistent follow-up with the team
• Ensure quality deliverables on all QC projects
• Participate in project setup meetings and project briefings for assigned projects
• Support budget, requisition, and reconciliation activities with finance to ensure timely preparation and approval
• Oversee QC workflow management across all assigned projects

Requirements

• 5+ years of experience working on a variety of research projects in data management or quality control
• Hands-on experience with field research methodology
• Hands-on experience in field data quality assurance and process compliance
• Hands-on experience with analytical tools, preferably Excel and SPSS
• Experience in developing basic automated dashboard reports

Required Skills

• Self-starter with keen interest in technology and strong motivation toward success
• Proactive and results-oriented mindset
• Initiative and desire to learn business subjects quickly
• Strong attention to detail and meticulous approach to work
• Excellent problem-solving skills with proven teamwork and communication abilities (written and oral)
• Strong team leadership with zero tolerance for errors
• Proficiency in Microsoft Office packages (Excel, Word, PowerPoint)

Academic Qualifications

• Minimum BSc or HND with CGPA of at least 3.0/5.0
• Certification in data management (a plus)
• Strong leadership and team management skills
• Excellent analytical skills