Incident and Supplier Management Agent at FiberOne Broadband

FiberOne Broadband

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

A reputable organization seeks a dedicated individual for this role. Accountabilities
  • Service Monitoring Backend device monitoring
  • Dedicated customer device monitoring
  • Level 2 customer complaint resolution
  • PON migration/ Decongestion
  • Customer relocation integration
  • Customer service Upgrade
  • Escalation of unresolved tickets to Level 3
  • Troubleshooting with FST on site.
  • Compliance to outage resolution SLA
  • System maintenance (TCAB/ECAB)
  • Reporting and Documentation of Incidents.
  • General troubleshooting/isolationCompliance and best practices of PON Decongestion
  • Provide regular update to management and stakeholders on incident status, impact and resolution progress.
  • Shift work (24/7).
Qualifications
  • Interested candidates should possess an HND / Bachelor's Degree with 1-3 years experience.
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