ICT Support Officer at Rome Business School Nigeria

Role Overview

We are seeking a proactive and technically skilled ICT Support Officer to join our team at Rome Business School Nigeria. The successful candidate will be responsible for maintaining ICT infrastructure, supporting end-users, and ensuring the smooth operation of technology systems that support daily operations.

This role requires strong troubleshooting skills, hands-on technical expertise, and the ability to respond promptly to technical incidents while maintaining high service standards. This position offers a great opportunity for career growth.

Key Responsibilities

• Monitor, maintain, and optimize LAN/WAN, Wi-Fi, VPN, internet connectivity, and failover systems to ensure reliable network performance and uptime
• Install, configure, troubleshoot, and maintain end-user devices while providing timely technical support to users
• Provide setup, operational support, and real-time troubleshooting for audiovisual and presentation systems during meetings, trainings, and events
• Oversee ID card printing and issuance processes while maintaining the associated systems and equipment
• Manage ICT asset tagging, stock-taking, reconciliation, and maintain accurate inventory records
• Diagnose and resolve network, device, and system issues within agreed service levels, escalating complex cases as needed while maintaining accurate incident documentation
• Support endpoint security, enforce ICT policies and standards, and promote safe, responsible use of technology across the organization

Qualifications & Experience

• HND / BSc in Computer Science, Information Technology, Engineering, or related field
• 2–4 years hands-on ICT support experience (education or enterprise environment preferred)
• Professional certifications are an advantage (CCNA, Network+, ITIL, Microsoft, etc.)

Core ICT Skills & Competencies

• Strong troubleshooting and analytical skills
• Practical knowledge of networking (LAN/WAN/Wi-Fi)
• Hardware troubleshooting expertise
• AV and classroom technology experience