Human Resources Manager at Above Lifestyle

About the Role

A reputable organization seeks a dedicated individual for this Human Resources Manager position.

Key Responsibilities

Talent Acquisition & Workforce Planning

• Lead end-to-end recruitment for all roles (wait staff, chefs, cleaners, supervisors, management, etc.)
• Develop staffing plans that ensure optimal coverage for lounge, restaurant, and club operations
• Standardize selection processes, assessment tools, and interview guidelines
• Ensure timely onboarding and proper documentation (contracts, guarantors, IDs, HR forms)

HR Operations & Compliance

• Maintain complete and accurate employee files and HRIS records
• Develop, implement, and enforce HR policies, SOPs, and internal controls
• Ensure compliance with labour laws, hospitality regulations, and internal disciplinary processes
• Manage payroll inputs, leave administration, attendance systems, and staff accommodation records

Performance Management & Training

• Implement performance appraisal systems for all employees (wait staff, bar, shisha, kitchen, supervisors, etc.)
• Identify skill gaps and coordinate periodic training (customer service, hygiene, leadership, compliance)
• Partner with outlet managers to improve service delivery and guest experience

Employee Relations & Culture Building

• Promote the organization's ELITE culture and values across all touchpoints
• Serve as the first point of escalation for conflict resolution and grievance handling
• Conduct workplace investigations, issue queries, and enforce disciplinary actions
• Drive employee engagement initiatives and reward programs

Strategic HR Leadership

• Advise management on people strategy, workforce risks, and organisational development
• Develop compensation structures aligned with hospitality standards
• Support business expansion by building HR systems, policies, and scalable processes

Qualifications & Experience

• Bachelor's Degree in HR, Business Administration, or related field
• Minimum of 5–7 years of HR experience
• At least 3 years of experience in a hospitality or similar fast-paced environment

Required Skills

• Strong knowledge of labour laws and hospitality regulations
• Proficiency in HRIS systems and HR software
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and lead cross-functional teams
• Experience with performance management and employee relations