Human Resource Officer at Spurt!

About the Role

We are seeking a qualified Human Resources Officer to join our team. You will be responsible for developing and implementing HR strategies across the organization, with a focus on building strong team structures, improving retention, and ensuring smooth operational processes.

Key Responsibilities

• Formalize Standard Operating Procedures (SOPs) and job descriptions across all departments
• Oversee performance management, leave schedules, and training plans
• Lead recruitment and onboarding processes for logistics staff, customer service floaters, and seasonal hires
• Explore and manage staff accommodation initiatives as part of the retention strategy
• Conduct regular team check-ins and pulse surveys to assess morale and identify organizational gaps
• Manage grievance processes and team conflict resolution in collaboration with the HR advisor
• Maintain employee records and ensure statutory compliance, including pensions, HMO, and tax matters, in collaboration with the finance advisor

Required Qualifications and Experience

• Previous experience in HR, ideally in an SME or startup environment
• Track record of improving team structure, morale, and retention
• Experience supporting hourly-wage workers
• Ability to work in-person 2–3 days per week minimum
• Comfort with WhatsApp-driven operations and informal team dynamics, while being proficient with HRIS tools

Success Indicators

• 100% leave rotation completed without disruption
• Improved SOP compliance across departments
• 2+ team initiatives implemented (e.g., housing, bonuses, wellness programs)
• Reduction in team turnover or burnout incidents

Work Location

Lagos, Nigeria