HR Manager (QSR Experience)

A top employer is now accepting applications for this role. Position Overview:

• The HR Manager is fully accountable for driving the people agenda across the QSR business, ensuring the attraction, development, engagement, and retention of a high-performing workforce.

• The role partners closely with operations leadership to support business performance through effective workforce planning, strong employee relations, compliance, and a consistent people experience aligned with brand values and operational needs.

Key Responsibilities: HR Operations & Workforce Management:

• Oversee end-to-end HR operations across restaurant outlets, ensuring efficient and compliant people processes.

• Manage workforce planning, staffing levels, and shift structures to support operational demands and productivity.

• Ensure consistent implementation of HR policies, SOPs, and labour standards across all locations.

Talent Acquisition & Onboarding:

• Lead recruitment efforts for restaurant and support roles, ensuring timely hiring of quality talent.

• Oversee onboarding and induction programs to ensure new hires are effectively integrated and brand-ready.

• Build talent pipelines to support growth, expansion, and attrition management.

Employee Relations & Compliance:

• Act as a key point of contact for employee relations matters, including grievances, disciplinary actions, and conflict resolution.

• Ensure compliance with labour laws, employment regulations, health & safety, and company policies.

• Maintain accurate employee records and ensure timely reporting on HR metrics.

Performance Management & Capability Development:

• Drive performance management processes, including goal setting, reviews, and feedback cycles.

• Identify training needs and coordinate learning and development initiatives to build leadership and operational capability.

• Coach line managers on people management, performance improvement, and engagement best practices.

Compensation, Rewards & Engagement:

• Support compensation administration, payroll coordination, and benefits management.

• Implement employee engagement initiatives to improve morale, retention, and productivity.

• Support recognition programs aligned with performance and company values.

Culture, Leadership & Stakeholder Partnership:

• Promote a positive, inclusive, and high-performance culture across the QSR environment.

• Partner with Operations Managers and Restaurant Managers to align people strategies with commercial objectives.

• Support change management initiatives related to growth, restructuring, or operational improvements.

Required Qualificati...