HR Manager (Performance & Learning)

Job Purpose

To implement, coordinate, and optimize the Organization's Performance Management, Promotion, and Training frameworks as approved by the Head, People & Culture, ensuring operational excellence, policy compliance, data integrity, and measurable workforce productivity.

The role serves as the custodian of performance and learning processes, providing structured analytics and insights to support strategic workforce decisions and sustainable organizational growth.

Key Responsibilities

Performance Management Operations

• Implement and administer the Balanced Scorecard (BSC) framework across the organization
• Coordinate quarterly performance reviews and bi-annual comprehensive appraisals
• Ensure timely completion, documentation, and submission of all appraisal forms
• Collate appraisal results and categorize outcomes (promotion, confirmation, performance improvement, sanctions)
• Maintain performance tracking database and ensure data accuracy and integrity
• Serve as Secretary to the Appraisal Review Committee (ARC)
• Monitor compliance with appraisal controls and documentation standards
• Track sanctions and commendations and apply score adjustments in line with policy guidelines
• Manage performance appeals process and escalate matters to the Head, People & Culture where required
• Provide structured performance analytics and trend reports to support executive decision-making

Promotion & Career Progression Administration

• Monitor minimum tenure requirements and promotion eligibility in accordance with policy
• Prepare promotion ranking documentation and structured analysis for review and approval
• Validate promotion recommendations against policy criteria and organizational structure
• Maintain promotion records and career progression dashboards
• Support succession data preparation and workforce readiness analysis

Training & Learning Operations

(Information to be completed)