Housekeeping Supervisor at Victoria Waterfront Hotel & Resorts

About the Role

Victoria Waterfront Hotel & Resorts is expanding its dynamic team and seeking an experienced Housekeeping Supervisor to join our Lagos property. This leadership position oversees all housekeeping operations to maintain the highest standards of cleanliness, guest satisfaction, and operational efficiency.

Key Responsibilities

Staff Supervision and Training

• Supervise, train, and motivate housekeeping staff to achieve and maintain high performance standards
• Prepare staff rosters and assign daily cleaning duties
• Conduct regular performance evaluations, feedback sessions, and team briefings

Cleaning and Maintenance Oversight

• Ensure all guest rooms, public spaces, and beach-adjacent areas are cleaned and maintained to the highest standards
• Conduct routine inspections to uphold cleanliness, sanitation, and maintenance quality
• Report and follow up on maintenance issues with relevant departments

Inventory and Supplies Management

• Monitor and manage inventory of linens, cleaning supplies, and guest amenities
• Ensure proper usage, care, and maintenance of cleaning tools and machinery
• Prepare requisitions for restocking and ensure cost-effective utilization of supplies

Guest Relations and Service Quality

• Respond promptly to guest inquiries, requests, or complaints in a professional manner
• Ensure guest satisfaction through attention to detail, personalized service, and prompt resolution of issues
• Maintain positive guest feedback scores and service reviews

Safety, Hygiene, and Compliance

• Enforce company policies and safety protocols within the housekeeping team
• Ensure compliance with hygiene, environmental, and health standards
• Conduct safety briefings and ensure staff adhere to resort cleanliness and sanitation guidelines

Operational Efficiency and Collaboration

• Work closely with Front Office, Maintenance, and Food & Beverage teams to ensure coordinated operations
• Contribute to developing efficient cleaning procedures and operational systems that enhance productivity and reduce costs

Requirements

• Minimum of 5 years of experience in a housekeeping role within the hospitality industry
• At least 3 years in a supervisory or managerial capacity