Hotel Supervisor at Efezi Southsea Nigeria Limited

About the Role

An exciting opportunity has arisen for a motivated professional to join our team as a Hotel Supervisor at Efezi Southsea Nigeria Limited in Lagos.

Key Responsibilities

Daily Department Operations

• Oversee day-to-day activities of assigned departments (housekeeping, front office, restaurant)
• Ensure smooth workflow and timely service delivery

Staff Coordination & Support

• Assign tasks and schedules to team members
• Guide, mentor, and support staff in carrying out their duties
• Ensure employees adhere to hotel policies, grooming standards, and service procedures

Service Quality Management

• Inspect rooms, public areas, and service points to ensure high standards
• Monitor guest interactions to ensure professionalism and courtesy
• Enforce service quality guidelines

Guest Relations

• Respond to guest complaints and resolve issues promptly
• Provide special assistance to guests when needed
• Ensure guest satisfaction and comfort

Training & Performance Monitoring

• Train new staff on job functions and hotel standards
• Conduct refresher trainings for existing staff
• Evaluate staff performance and provide constructive feedback

Communication & Reporting

• Communicate daily updates, challenges, and needs to management
• Prepare reports on shift activities, incidents, and performance
• Relay important information between management and staff

Inventory & Resource Management

• Monitor availability of supplies (cleaning materials, amenities, linens)
• Report shortages and ensure timely replenishment
• Prevent wastage and enforce proper usage of hotel resources

Health, Safety & Compliance

• Ensure staff follow safety and sanitation standards
• Enforce security procedures to protect guests, staff, and property

Customer Service Support

• Assist during peak hours at reception, restaurant, or housekeeping
• Ensure all guests receive prompt and courteous service

Operational Problem Solving

• Identify operational issues early and provide solutions
• Support management in implementing improvements