Hotel Supervisor at Bonzee Consulting

About the Role

An exciting opportunity has arisen for a motivated professional to join our team as a Hotel Supervisor.

Key Responsibilities

• Supervise daily operations across departments, including Front Office, Housekeeping, and Food & Beverage
• Ensure all guests receive prompt, courteous, and professional service at all times
• Monitor staff performance and ensure adherence to hotel policies and service standards
• Handle guest inquiries, requests, and complaints in a timely and professional manner
• Coordinate duty rosters and ensure adequate staffing levels per shift
• Support the Hotel Manager in implementing operational strategies and standard operating procedures (SOPs)
• Conduct daily inspections of rooms, public areas, and facilities to maintain quality standards
• Train and mentor junior staff to enhance productivity and service excellence
• Assist with stock control, purchasing, and inventory management where necessary
• Generate daily operational reports and communicate relevant information to management

Required Qualifications

• Bachelor's Degree
• 2 - 4 years of relevant work experience