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Hotel Receptionist - Hotel Capitol, Lagos

Hotel Capitol

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

A top employer is now accepting applications for this role. Key Responsibilities:
  • Greet guests warmly and professionally on arrival and departure.
  • Manage check-in and check-out processes efficiently, ensuring accuracy in guest records and billing.
  • Handle reservations, room assignments, and guest inquiries via phone, email, and in person.
  • Provide information about hotel services, local attractions, transportation, and dining options.
  • Maintain accurate records of guest accounts, payments, and room availability.
  • Resolve guest complaints promptly and escalate issues to the supervisor when necessary.
  • Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
  • Operate the hotel’s front office systems (PMS) and maintain updated data.
  • Handle cash, credit card transactions, and prepare shift reports accurately.
  • Uphold hotel policies, grooming standards, and service quality at all times.
Requirements:
  • Interested candidates should possess HND / Bachelor`s Degree with 1 - 2 years work experience.
  • Candidate should reside within Ojodu, Ogba, Ketu and Agege axis.

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