Hotel Porter at Victoria Waterfront Hotel & Resorts

About the Position

Victoria Waterfront Hotel & Resorts is recruiting a Hotel Porter to join our team in Lagos, Nigeria. This role is essential to delivering exceptional guest experiences and maintaining the highest standards of service and facility management throughout our property.

Key Responsibilities

• Assist guests with luggage handling during check-in and check-out processes
• Escort guests to their rooms and provide information about hotel and resort facilities and amenities
• Maintain cleanliness and organization of hotel lobby and public areas
• Monitor hotel premises and support security operations by reporting incidents
• Assist with guest transportation arrangements and coordinate with drivers
• Provide mobility assistance and support to guests with special needs
• Maintain lost-and-found procedures and coordinate with front desk
• Support housekeeping with moving furniture and heavy equipment
• Monitor parking areas and provide guidance to guests and visitors
• Coordinate with maintenance team for minor repairs and facility issues
• Handle delivery services and coordinate with various hotel departments

Requirements

• Minimum of 3 years experience as a Porter in a luxury hotel or resort
• Physical fitness and ability to lift heavy luggage and equipment
• Excellent customer service and communication skills
• Professional appearance and friendly demeanor
• Basic knowledge of local area attractions and services
• Reliable and trustworthy character
• Ability to work flexible hours including nights and weekends
• Basic English proficiency
• Previous experience in hospitality or customer service preferred
• Willingness to assist guests with various requests

Location Requirements

Applicants must reside within Awoyaya, Bogije, Eleko Junction and environs.