Hotel Operations Supervisor
Greywood Hotels and Apartments
Lagos, Nigeria
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
This position offers a great opportunity for career growth.
Position Overview:
- We are seeking a highly organized and hands-on Hotel Operations Supervisor to oversee and coordinate the daily activities of our hotel departments.
- The ideal candidate will work closely with department heads to ensure smooth operations, maintain service quality, and guarantee guest satisfaction.
- This role is key to ensuring the hotel runs efficiently and profitably.
- Supervise and coordinate the activities of key hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
- Monitor daily operations to ensure service standards, cleanliness, and guest satisfaction are consistently met.
- Work closely with the General Manager to implement operational strategies and meet hotel performance goals.
- Handle guest complaints promptly and professionally, ensuring effective resolution and improved guest experience.
- Conduct daily inspections of rooms, public areas, and back-of-house areas to ensure compliance with hotel standards.
- Assist in scheduling staff shifts, monitoring attendance, and maintaining productivity across departments.
- Support recruitment, training, and development of staff to ensure consistent service quality.
- Prepare and submit operational reports, including occupancy rates, guest feedback, and departmental performance.
- Ensure compliance with health, safety, and security regulations.
- Coordinate with suppliers and vendors for timely delivery of goods and services.
- Promote teamwork and communication between departments to enhance operational efficiency.
- Interested candidates should possess an HND / NCE qualification with 1 - 2 years experience.
Ce poste vous intéresse ?
Se connecter pour voir l'emailPas encore inscrit ? Créer un compte gratuit