Hotel Manager at Efezi Southsea Nigeria Limited

About the Role

This position offers a great opportunity for career growth in hospitality management. As Hotel Manager at Efezi Southsea Nigeria Limited, you will oversee all aspects of hotel operations and lead a diverse team to deliver exceptional guest experiences.

Key Responsibilities

Daily Operations

• Ensure smooth functioning of all hotel departments (front office, housekeeping, F&B, maintenance, security, etc.)
• Monitor staff performance and workflow

Staff Management

• Recruit, train, supervise, and evaluate staff
• Resolve staff issues and maintain proper discipline
• Ensure excellent customer service practices are followed

Guest Satisfaction

• Address guest complaints and requests promptly
• Ensure a high-quality guest experience from check-in to check-out
• Maintain standards for hospitality and service

Financial Management

• Prepare and manage budgets
• Monitor expenses, revenue, and profitability
• Implement cost-control strategies
• Prepare financial reports and forecasts

Sales & Marketing

• Work with marketing teams to increase hotel occupancy and revenue
• Create promotional packages and seasonal offers
• Build partnerships with travel agents, organizations, and event planners

Compliance & Standards

• Ensure the hotel complies with health, safety, and legal requirements
• Maintain quality standards for rooms, food, and services

Facility Management

• Oversee maintenance of hotel infrastructure and equipment
• Ensure cleanliness, security, and proper functioning of all facilities

Customer Relationship Management

• Build long-term relationships with repeat clients and corporate customers
• Collect feedback and implement improvement measures

Inventory & Resource Management

• Monitor and approve supply orders
• Ensure proper stock control in housekeeping, kitchen, and bar

Strategic Planning

• Analyze hotel performance and market trends
• Implement policies that improve operational efficiency
• Set goals for growth and service improvements

Qualifications

• Relevant qualification in hospitality management or related field
• Minimum 5 years of experience in hotel management