Hotel Housekeeper at Mulligan Hotel

Position Overview

An established hotel company is recruiting for a Hotel Housekeeper position in Lagos, Nigeria.

Key Responsibilities

• Replace used amenities in guest rooms
• Fold towels, make beds, and ensure bathrooms are clean
• Remove trash, dirty linens, and room service items
• Provide clean linens and towels to replace soiled ones
• Answer immediately to requests from guests and other departments
• Load housekeeping carts with supplies and move them to required areas
• Enter guest rooms following proper procedures and ensure they are vacant
• Perform checks on all room appliances to ensure they are in good working condition
• Adjust furniture, desk items, and appliances when necessary
• Dust furnishings and walls and remove marks from them
• Carry out floor care duties in hallways and guest rooms, and vacuum carpets where necessary
• Check stocking levels of all consumables and replace when appropriate
• Push and pull loaded housekeeping carts and other work-related machinery over sloping and uneven surfaces
• Greet guests professionally and acknowledge requests
• Anticipate service needs of guests and provide them proactively
• Communicate professionally with guests using appropriate language
• Genuinely appreciate and thank guests for their visit
• Communicate issues to the next shift and complete required paperwork

Safety and Compliance

• Adhere to all safety, security, and company procedures and policies
• Provide immediate reports of any safety hazards, injuries, maintenance problems, or accidents to the housekeeping supervisor
• Adhere strictly to health and safety rules and company-related practices

Professional Standards

• Keep uniform clean and maintain a professional appearance at all times
• Ensure company standards are followed in welcoming and acknowledging all guests
• Develop and maintain positive working relationships with colleagues
• Listen and respond appropriately to guest concerns