Offre fiable

Hotel Front Office Manager

Bolton White Hotels & Apartments

Abuja, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

This vacancy presents a chance to join a leading organization. Position Overview:
  • A Hotel Front Office Manager is responsible for supervising all front desk operations and ensuring a seamless guest experience from check-in to check-out.
  • The role involves managing reception staff, handling guest relations, coordinating with other departments, and maintaining high service standards to enhance guest satisfaction.
Key Responsibilities:
  • Oversee front desk operations, including reservations, check-in/check-out, and guest services.
  • Supervise, train, and schedule front office staff to ensure efficient and professional service.
  • Resolve guest complaints and ensure prompt responses to inquiries and issues.
  • Monitor room availability, occupancy rates, and revenue targets in coordination with the reservations and sales team.
  • Ensure accurate billing, cashiering, and financial procedures at the front desk.
  • Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
  • Prepare and analyse front office reports and performance metrics.
Skills: & Qualifications
  • Degree or Diploma in Hospitality Management or related field.
  • Proven experience in front office or guest services, preferably in a supervisory role.
  • Excellent communication, interpersonal, and leadership skills.
  • Proficiency in hotel management software (e.g., OPERA, IDS).
  • Strong problem-solving abilities and a guest-focused mindset.

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