Hotel Food & Beverage Supervisor

Position Overview

A Food & Beverage Supervisor oversees daily operations in the hotel's restaurants, bars, and banquets. They supervise staff, monitor service quality, and ensure guests receive excellent dining experiences.

Key Responsibilities

• Supervise waiters, bartenders, and support staff during shifts
• Assign tasks and ensure staff follow hotel standard operating procedures
• Provide guidance and training to team members
• Ensure high standards of guest service in all F&B outlets
• Handle guest complaints professionally and escalate when necessary
• Monitor guest satisfaction and implement improvements
• Oversee table setup, service flow, and cleanliness of outlets
• Ensure timely and accurate delivery of food and beverages
• Coordinate with kitchen and bar staff for smooth operations
• Monitor stock levels of food, beverages, and supplies
• Assist in ordering and receiving supplies
• Minimize wastage and report discrepancies
• Assist in the planning and execution of banquets, conferences, and events
• Coordinate service staff to ensure seamless guest experience
• Provide daily shift reports to the F&B Manager
• Communicate staff performance and operational issues
• Suggest improvements to enhance service quality
• Ensure hygiene and safety standards are maintained
• Monitor adherence to health regulations and standard operating procedures

Professional Experience

• Experience in a supervisory role in a hotel, restaurant, or catering environment
• Knowledge of F&B operations, banquets, and service standards