Hostess at Mai Shayi Coffee

Mai Shayi Coffee

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

A reputable organization seeks a dedicated individual for this role. Purpose of the Job
  • We are seeking a warm, professional, and detail-oriented Hostess to serve as the first and final point of contact for our guests. As a Hostess, you will play a critical role in shaping the guest experience by delivering exceptional hospitality, managing reservations and guest flow, and acting as a brand ambassador for our premium coffee and dining concept.
  • This role goes beyond greeting and seating guests. You will be responsible for guest engagement, front-of-house coordination, online customer interaction, and order processing, ensuring a seamless experience across dine-in, takeout, and delivery services. The ideal candidate is polished, articulate, highly organized, and passionate about customer service, specialty coffee, and hospitality excellence.
  • Your responsibilities align with this Job Description; however, this list is not exhaustive.
  • You may be required to perform additional tasks as assigned by Management to support the smooth and efficient operation of the restaurant.
Key Responsibilities
  • Warmly welcome all guests upon arrival, ensuring a professional, friendly, and inviting first impression
  • Ensure guests feel valued, comfortable, and attended to throughout their visit
  • Manage reservations and walk-in guests efficiently, ensuring optimal seating arrangements and smooth restaurant flow
  • Clearly communicate wait times and manage guest expectations during peak service periods
  • Coordinate table turnover to maximize seating efficiency without compromising guest experience
  • Act as a brand ambassador by confidently introducing guests to Mai Shayi Coffee’s specialty coffee and dining concept
  • Provide knowledgeable explanations of menu offerings, coffee origins, brewing techniques, and roastery experiences
  • Inform guests about daily specials, promotions, coffee tastings, and exclusive events
  • Build meaningful relationships with guests to encourage loyalty and repeat patronage
  • Recognize returning guests and personalize interactions where possible
  • Respond promptly and professionally to customer inquiries via social media platforms, website, or messaging channels
  • Process and confirm dine-in reservations, takeaway orders, and delivery requests received online
  • Maintain a professional, brand-consistent tone in all written and verbal communications
  • Accurately process orders and payments using the POS system, including confirmation of bank transfers where applicable
  • Ensure all dine-in, pickup, and delivery orders are correctly entered, verified, and documented
  • Liaise e...

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