HMO Provider Management Officer at Fort Knox Group

About the Role

Fort Knox Group seeks a dedicated HMO Provider Management Officer to manage and maintain relationships with healthcare providers within our network. This role is based in Lagos, Nigeria.

Compensation

Monthly Salary: ₦300,000

Key Responsibilities

• Manage and maintain relationships with healthcare providers within the HMO network
• Conduct provider onboarding, credentialing, and periodic re-credentialing
• Monitor provider performance, service quality, and adherence to HMO policies and SLAs
• Handle provider complaints, escalations, and resolution of service-related issues
• Negotiate provider contracts, tariffs, and service agreements in line with company policies
• Carry out regular provider visits, audits, and assessments across Lagos
• Review and validate provider bills, utilization reports, and service delivery records
• Collaborate with internal teams (Claims, Medical, Customer Service) to ensure seamless service delivery
• Maintain accurate provider records and generate periodic management reports
• Ensure compliance with NHIA (formerly NHIS) and other regulatory requirements

Required Qualifications

• Bachelor's degree in Health Administration, Medical Sciences, Nursing, Public Health, or a related field
• Minimum of 2–4 years' experience in an HMO, healthcare facility, or provider management role
• Strong understanding of HMO operations and healthcare provider networks
• Excellent negotiation, communication, and relationship management skills
• Ability to analyze data, prepare reports, and manage multiple providers effectively
• Proficiency in Microsoft Office and healthcare management systems
• Knowledge of healthcare regulations and standards in Nigeria is an added advantage