Head, Web Acquiring

A top employer is now accepting applications for this role. Job Objectives

• The Head, Web Acquiring will lead and manage Payloft’s online payments acquiring function, driving strategy, product performance, merchant growth, and operational excellence.

• This role oversees all web-based merchant payment solutions, ensuring seamless onboarding, secure transaction processing, and strong revenue performance.

• The ideal candidate will have deep experience in digital payments, merchant acquiring, fintech operations, and strategic leadership.

Duties and  Responsibilities Strategic Leadership & Planning:

• Develop and execute the overall strategy for the Web Acquiring department in alignment with Payloft’s business direction.

• Identify market opportunities, emerging payment trends, and competitive landscapes to shape product and commercial priorities.

• Drive initiatives to increase transaction volume, revenue, and market share.

Merchant Acquisition & Management:

• Oversee the end-to-end online merchant onboarding process, ensuring speed, compliance, and operational accuracy.

• Build and maintain strategic relationships with key merchants, payment partners, and technology vendors.

• Implement merchant segmentation and targeted growth strategies.

Product & Technology Oversight:

• Collaborate with Product, Engineering, and Compliance teams to develop and optimize web acquiring solutions (APIs, payment gateways, checkout products, plugins, etc.).

• Ensure high system uptime, strong security standards, and improved user experience across all acquiring channels.

• Lead innovation initiatives to keep Payloft ahead in digital commerce and payments.

Operational Excellence:

• Establish and enforce efficient processes for transaction monitoring, fraud management, settlements, and dispute resolution.

• Ensure adherence to regulatory requirements, including PCI-DSS, data security, and risk compliance.

• Develop KPIs, dashboards, and performance metrics for continuous improvement.

Team Leadership & Relationship Management:

• Lead, mentor, and grow a high-performing Web Acquiring team.

• Collaborate cross-functionally with Risk, Finance, Engineering, Sales, Legal, and Support teams.

• Represent the department in strategic meetings and stakeholder engagements.

• Recruitment: Support HR in CV selection and review

Staff Attraction, Motivation and Retention:

• Fill vacant roles within the department in a timely manner and provide opportunities for growth and development.

• Provide training, mentorship, and upskilling programs.

• Recognize and reward individual an...