Head of Service at Fusion Group
Fusion Group
Lagos, Nigeria
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
We are looking for a qualified candidate to fill this position.
Responsibilities
- Managing service delivery teams and quality standards
- Ensuring customer satisfaction and experience
- Handling escalations and resolving service issues
- Setting service level agreements and monitoring compliance
- Training and developing customer service teams
- Managing relationships with clients and customers.
- Intrested applicants must have worked and held managerial positionsin a structured hotel or a bank.
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