Head of Retail Operations

This vacancy presents a chance to join a leading organization. Position Overview:

• We are seeking experienced and passionate Restaurant Managers to join our growing team. The ideal candidates must be customer-focused, operationally sound, and capable of leading high-performing teams.

• The Head of Retail Operations is responsible for end-to-end oversight and optimization of all customer-facing operations across our brand. This individual will blend hands-on operational excellence with strategic leadership to deliver business growth, elevate service standards, and ensure profitability across all outlets.

• This role entails driving operational KPIs, developing and executing expansion and sales strategies, embedding a high-performance culture, and strengthening our market positioning.

• The ideal candidate is a commercially minded, data-driven leader with a proven track record in high-volume QSR or retail environments, capable of managing complexity, motivating teams, and delivering consistent results.

• The Head of Retail Operations will lead outlet managers, oversee restaurant performance, and drive continuous improvement in service delivery, quality assurance, and customer satisfaction, all while aligning daily execution with the company’s long-term strategic objectives.

Key Responsibilities: Retail Operations Leadership:

• Lead and manage all outlet operations to deliver sales, profitability, and experience targets

• Oversee day-to-day execution across regions, ensuring adherence to brand standards, SOPs, and operational discipline

• Conduct regular audits and site visits, resolving performance gaps and managing risks

Cross-Functional Leadership & Collaboration:

• Work closely with Finance, Marketing, Supply Chain, and HR to align operations with broader organizational goals

• Drive pricing decisions and provide input on campaign execution, logistics, and cost efficiency opportunities.

• Support digital innovation, new sales channels and process automation

Performance Management & Execution:

• Design and embed performance management systems (KPIs, appraisals, coaching, escalation frameworks) for all retail teams

• Drive outlet-level KPIs including sales per outlet, transaction count, labor ratio, and cost-to-sales metrics

• Optimize resource planning, staffing, and scheduling based on data and business cycles.

Strategic Sales & Growth Planning:

• Forge and execute retail sales strategies across all locations

• Lead outlet expansion, including site selection, market surveys, relocations, and refurbishments.

• Stay ahead of the curve on competitor activity, market shifts, and customer behavior trends.

Product & Experience ...