Head of Operations - Fashion Retail (Fabrics) at HRLeverage Africa

Job Summary

We are seeking a motivated professional for the position of Head of Operations. You will oversee the daily operations of our fashion retail business, ensuring the smooth running of sales outlets, inventory, logistics, and customer service functions. In this role, you will be responsible for optimizing operational efficiency, managing retail performance, and ensuring the business maintains its reputation for quality fabrics and excellent customer experience.

Key Responsibilities

• Oversee end-to-end operations across all retail outlets, warehouse, and distribution channels
• Develop and implement operational strategies to enhance efficiency, profitability, and customer satisfaction
• Supervise store managers, sales teams, and logistics staff to ensure consistent operational standards
• Manage inventory levels and procurement to avoid stockouts or overstocking of fabrics and accessories
• Collaborate with the buying and merchandising team to ensure product availability aligns with market trends and customer demand
• Monitor retail performance, analyze sales data, and prepare regular performance and profitability reports
• Implement process improvements to enhance customer experience, streamline logistics, and reduce operational costs
• Oversee staff recruitment, training, and performance management within the operations department
• Ensure all retail outlets comply with company policies, quality standards, and health and safety regulations
• Liaise with suppliers, vendors, and logistics partners to ensure timely delivery and quality of fabrics
• Drive digital transformation and operational automation in inventory management, point-of-sale systems, and reporting

Qualifications and Requirements

• Bachelor's degree in Business Administration, Operations Management, Retail Management, or a related field
• Minimum of 7 years' experience in operations, retail, or supply chain management, preferably in the fashion or textile industry