A dynamic team is expanding and looking for the right talent. Position Overview:

The Head of Operations will be responsible for overseeing and streamlining all operational aspects of the bank's digital services, with a strong focus on digital payments, transaction processing, regulatory compliance, and operational efficiency.

This role requires a deep understanding of digital payment platforms, POS systems, switching, settlement processes, and APIs in the banking and fintech ecosystem.

The ideal candidate must demonstrate a proactive approach to managing people, platforms, processes, and partnerships to deliver seamless and secure customer experiences.

Key Responsibilities:

Oversee daily banking operations and core activities such as Commercial Payments, Treasury Settlements, Loans Administration, Transfer operations, Investigations, Complaint handling/Dispute Resolution, Internet and Mobile Banking Support areas, and will co-ordinate all relevant bank operations in an efficient and effective manner so that customer service is optimized to meet business strategy and plans whilst ensuring efficiency and compliance with Central Bank of Nigeria (CBN) regulations.

Manage integrations and relationships with digital payment gateways, switches, card schemes, and acquiring banks.

Handle API transaction monitoring, error resolution, and ensure proper escalation of all recurring system failures

Develop and implement operational strategies aligned with the bank’s objectives.

Design and monitor service level agreements (SLAs) and turnaround times (TATs) to ensure timely loan processing, account opening, disbursements, and cash transactions.

Lead and manage all Central Operations activities, including client service, investigations, digital payments, treasury operations, and loans administration.

Work with the MD to ensure strategic objectives agreed at the senior level are translated into tactical business plans with metrics for key measurements in place to monitor progress

Drive digitization and automation initiatives to enhance service delivery and reduce operational bottlenecks.

Review and enhance department delivery processes with a view to ensuring that a smooth workflow within the department, reduced turnaround times and costs, and higher levels of efficiency are achieved.

Drive digitization and automation initiatives to enhance service delivery and reduce operational bottlenecks.

Lead and co-ordinate a portfolio of strategic sales and partnerships, related to growth initiatives...

Head of Operations

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