Head of Commercial at DAG Industries Nigeria Limited

About the Role

The Head of Commercial is a key member of the executive leadership team, responsible for driving the company's commercial success through three core pillars: Client Service, Finance Sales, and Marketing.

The incumbent will lead and integrate these functions to ensure exceptional client experiences, strong sales performance, and a compelling brand presence in the market. This role combines strategic leadership with hands-on operational management to ensure that commercial objectives are achieved in line with the company's growth, profitability, and client satisfaction goals.

Key Responsibilities

Client Service Leadership

• Oversee the Client Service Department, including the Client Service Manager and Call Centre team of Client Service Officers
• Ensure high-quality client interactions and swift resolution of all client queries, requests, and complaints
• Develop and maintain service level agreements (SLAs), performance metrics, compliance requirements, and quality assurance frameworks
• Foster a client-centric culture focused on retention, loyalty, and proactive service delivery
• Implement continuous process and technology improvements to enhance the overall client experience
• Collaborate with internal teams (Credit, Collections, Risk, Finance, IT) to ensure seamless service across the client lifecycle

Finance Sales Management

• Lead the Finance Sales Division, including the Finance Sales Manager and a network of Finance Sales Officers located in dealerships
• Develop and execute strategic sales plans to acquire new clients, increase repeat clients, increase new loan origination volumes, and drive revenue growth
• Establish and manage performance targets, sales incentives, and reporting frameworks
• Build and maintain strong partnerships with dealerships and other referral partners
• Ensure all sales activities adhere to company policies and regulatory requirements