Head, Business Development and Client Services at Elevated HR Limited

Job Summary

A reputable organization seeks a dedicated individual to lead business development and client services operations. The Head of Business Development and Client Services will play a crucial role in driving organizational growth and client engagement. This position will be responsible for developing and executing strategies to expand the client base, fostering relationships with key stakeholders, and ensuring the delivery of top-tier service to all clients. The ideal candidate will lead business development efforts while managing and nurturing a high-performing team to achieve the company's objectives.

Key Responsibilities

Business Development

• Develop and implement strategies to increase revenue and market share
• Identify, assess, and pursue new business prospects, strategic alliances, and untapped markets
• Lead negotiations, create proposals, and deliver compelling presentations to prospective clients and partners

Client Services

• Oversee the Client Services team to ensure delivery of high-quality service
• Develop and maintain long-term connections with clients
• Serve as the primary escalation point for client issues, ensuring fast resolution
• Gather client feedback to improve service delivery and inform product/service development

Leadership & Management

• Lead, mentor, and motivate the business development and client services teams
• Set clear KPIs, monitor performance, and ensure accountability
• Foster a culture of excellence, teamwork, and continuous improvement
• Manage budgets, forecasts, and resources effectively

Stakeholder Engagement & Relationship Management

• Develop and maintain positive relationships with key stakeholders, including partners, regulators, and industry organizations
• Represent the organization at conferences, forums, and networking events
• Enhance the company's visibility and reputation within the industry

Market Intelligence & Strategy

• Monitor global and local market conditions for potential risks and opportunities