Guest Service Agent (GSA) at Hotel Capitol

About the Role

We are seeking a qualified Guest Service Agent to join our hotel team. In this position, you will be the first point of contact for our guests, ensuring exceptional service and support throughout their stay.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest records and billing
• Handle reservations, room assignments, and guest inquiries via phone, email, and in person
• Provide information about hotel services, local attractions, transportation, and dining options
• Maintain accurate records of guest accounts, payments, and room availability
• Resolve guest complaints promptly and escalate issues to the supervisor when necessary
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests
• Operate the hotel's front office systems (PMS) and maintain updated data
• Handle cash and credit card transactions, and prepare shift reports accurately
• Uphold hotel policies, grooming standards, and service quality at all times

Requirements

• Bachelor's Degree
• 1–2 years of work experience

Location

Lagos, Nigeria