Guest Reservation Manager at Domeo Resources International (DRI)

About the Role

This position offers a great opportunity for career growth. The Guest Reservations Manager is responsible for booking and coordinating all guest reservations for the luxury apartment, ensuring a smooth and welcoming experience from initial inquiry through to check-out. This role ensures that apartment occupancy is maximised, guest expectations are met or exceeded, and operations run efficiently.

Key Responsibilities

Reservation Coordination

• Manage and coordinate all guest reservations, ensuring accurate and timely bookings across multiple channels (online platforms, direct bookings, corporate clients, etc.)

Calendar & Occupancy Management

• Maintain an up-to-date reservations calendar
• Optimize apartment occupancy
• Coordinate housekeeping and maintenance schedules accordingly

Guest Communication

• Respond to inquiries and confirm bookings
• Send check-in/check-out details and follow up with guests pre- and post-stay
• Handle requests for modifications, cancellations, and special arrangements

Booking Optimization

• Maximize booking efficiency by minimizing vacancy gaps
• Avoid double-bookings
• Adjust availability based on demand and seasonality

Collaboration with Operations Team

• Work closely with housekeeping, maintenance, and front desk staff to ensure rooms are ready and guest needs are met on time

Record Maintenance

• Keep accurate and confidential records of guest bookings, preferences, payment confirmations, and stay histories

Issue Resolution

• Handle reservation conflicts, overbookings, or last-minute changes with professionalism
• Offer solutions that protect guest satisfaction and operational integrity

Required Qualifications

• Bachelor's Degree in Social Sciences, Hospitality, Business Administration, or a related field
• Minimum 2 years of experience in a guest-facing reservation or hospitality role

Preferred Qualifications

• Additional training in reservations, property management, or hospitality administration