Graduate Intern - Front Desk at Lisa Suites Limited

Job Summary

The Front Desk Officer serves as the first point of contact for guests at Lisa Suites. The role involves welcoming guests, managing reservations, handling check-in and check-out processes, providing hotel information, and ensuring seamless guest experiences. The officer must maintain a professional appearance, deliver exceptional customer service, and uphold hotel standards at all times.

Key Responsibilities

Guest Reception & Support

• Warmly welcome guests upon arrival with a professional and friendly attitude
• Handle check-in and check-out procedures efficiently
• Assist guests with inquiries, hotel information, and service requests
• Ensure guests feel valued and supported during their stay

Reservation & Booking Management

• Manage room bookings via phone, email, walk-ins, and online platforms
• Confirm, modify, or cancel reservations as necessary
• Maintain accurate records of room availability and guest information

Customer Service & Problem Resolution

• Respond promptly to guest complaints and escalate issues when needed
• Provide accurate information about hotel facilities, rates, and services
• Ensure guest satisfaction by following up on requests and concerns

Front Desk Operations

• Operate the front office software/POS system
• Manage guest payments, receipts, and financial records
• Maintain an organized and clean front desk area
• Monitor lobby activities and ensure security protocols

Communication & Coordination

• Coordinate with housekeeping to ensure rooms are ready for guests
• Communicate guest preferences or special requests to relevant departments
• Relay important information to management and team members

Administrative Duties

• Handle phone calls, emails, and correspondence professionally
• Maintain logs, records, and daily reports accurately
• Support administrative tasks assigned by management

Requirements