Offre fiable
General Manager- Ousourcing
AA Rescue
Lagos, Nigeria
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
We are seeking an experienced professional for this opening.
- Develop and execute the outsourcing strategy aligned with overall business objectives.
- Identify, evaluate, and onboard third-party vendors and service providers.
- Negotiate contracts, SLAs, pricing models, and performance metrics.
- Oversee end-to-end outsourced operations ensuring quality, cost efficiency, and compliance.
- Establish governance frameworks, reporting structures, and performance monitoring systems.
- Manage vendor relationships and conduct regular performance reviews.
- Ensure adherence to regulatory, legal, and data security requirements.
- Drive process optimization, cost reduction, and service improvement initiatives.
- Lead cross-functional coordination between internal teams and outsourced partners.
- Manage budgets, financial forecasts, and profitability targets for outsourced functions.
- Cost savings and budget adherence
- SLA compliance and service performance metrics
- Vendor performance ratings
- Operational efficiency improvements
- Risk mitigation and compliance adherence
- Customer satisfaction scores
- Contract renewal and vendor retention success rate
- Bachelor’s degree in Business Administration, Operations Management, Finance, or related field (MBA preferred).
- 10–15+ years of experience in operations, outsourcing, vendor management, or shared services.
- Proven experience managing large-scale outsourcing contracts.
- Strong negotiation and contract management skills.
- Experience in risk management, compliance, and governance frameworks.
- Demonstrated leadership experience managing cross-functional and external teams.
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