General Manager (Catering, Events or Hospitality) at Elvaridah

About the Role

We are seeking an experienced and results-driven General Manager to oversee the entire operations, drive growth, and ensure excellence across our service delivery, staff management, and client experience.

Operations Management

• Oversee day-to-day catering and events operations, ensuring smooth service execution and adherence to quality standards
• Coordinate kitchen, logistics, event setup, and client service teams for efficient workflow
• Implement operational SOPs (Standard Operating Procedures) across all units
• Monitor inventory, procurement, and vendor management processes to minimize waste and cost

Business & Financial Oversight

• Develop and manage budgets, forecasts, and cost-control measures
• Track revenue and profitability across projects and identify improvement areas
• Ensure timely client billing, payment tracking, and financial reporting

Team Leadership & HR Management

• Supervise and motivate staff across kitchen, service, and administrative units
• Conduct performance evaluations, enforce discipline, and promote a positive work culture
• Lead staff recruitment, onboarding, and training for operational excellence

Client & Event Management

• Oversee client consultations, menu planning, and event coordination
• Ensure client satisfaction from booking to event completion
• Handle escalations and resolve client issues professionally and promptly

Business Growth & Strategy

• Identify new business opportunities, partnerships, and service expansion areas
• Support marketing activities and represent the brand at events, exhibitions, and partnerships
• Develop and execute strategic plans to achieve company goals

Compliance & Quality Control

• Enforce hygiene, safety, and food quality standards in all operations
• Ensure compliance with local health and safety regulations
• Maintain the company's brand reputation and operational standards