General Manager at The Foodhub by CWC

Operations & Production Management

• Oversee day-to-day operations and production of restaurant outlets, including staffing, scheduling, inventory management, procurement, maintenance, logistics, and quality control
• Ensure the production department functions according to standard operating procedures
• Ensure compliance with health and safety regulations and maintain cleanliness standards
• Implement and enforce standard operating procedures across all departments to optimise efficiency and productivity

Team Leadership and Development

• Participate in recruitment processes, train and mentor staff to uphold company standards for service, food quality, and hospitality
• Foster a positive work environment and promote teamwork and collaboration among team members
• Conduct regular performance evaluations and provide feedback to HR and leadership team to drive continuous improvement

Customer Service

• Lead by example in providing exceptional customer service and resolving guest concerns or complaints promptly and effectively
• Implement strategies to enhance the guest experience and build customer loyalty
• Monitor online sales, orders, reviews, and feedback platforms to address issues and capitalise on positive feedback
• Ensure all e-commerce platforms are functioning at full capacity

Financial Management

• Develop and manage budgets, forecasts, and financial goals to achieve profitability targets
• Monitor costs, including food, labour, and overhead expenses, and implement cost-saving initiatives as needed
• Analyse financial reports and key performance indicators to identify trends and areas for improvement

Marketing and Sales

• Collaborate with the marketing team to develop and execute marketing initiatives to drive sales and increase brand awareness
• Monitor sales performance and adjust strategies as necessary to achieve revenue targets