General Manager at The Foodhub by CWC

The Foodhub by CWC

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

## Title: General Manager

Operations & Production Management

  • Oversee day-to-day operations and production of restaurant outlets, including staffing, scheduling, inventory management, procurement, maintenance, logistics, and quality control
  • Ensure the production department functions according to standard operating procedures
  • Ensure compliance with health and safety regulations and maintain cleanliness standards
  • Implement and enforce standard operating procedures across all departments to optimise efficiency and productivity

Team Leadership and Development

  • Participate in recruitment processes, train and mentor staff to uphold company standards for service, food quality, and hospitality
  • Foster a positive work environment and promote teamwork and collaboration among team members
  • Conduct regular performance evaluations and provide feedback to HR and leadership team to drive continuous improvement

Customer Service

  • Lead by example in providing exceptional customer service and resolving guest concerns or complaints promptly and effectively
  • Implement strategies to enhance the guest experience and build customer loyalty
  • Monitor online sales, orders, reviews, and feedback platforms to address issues and capitalise on positive feedback
  • Ensure all e-commerce platforms are functioning at full capacity

Financial Management

  • Develop and manage budgets, forecasts, and financial goals to achieve profitability targets
  • Monitor costs, including food, labour, and overhead expenses, and implement cost-saving initiatives as needed
  • Analyse financial reports and key performance indicators to identify trends and areas for improvement

Marketing and Sales

  • Collaborate with the marketing team to develop and execute marketing initiatives to drive sales and increase brand awareness
  • Monitor sales performance and adjust strategies as necessary to achieve revenue targets

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