General Manager - Smart Partners, Lagos

We invite applications from suitably qualified candidates. Role Purpose

• The General Manager is responsible for the overall leadership, performance, and growth of the organization

• The role provides strategic and operational direction, drives business development, ensures operational excellence, and delivers financial performance in line with organizational objectives.

• The GM will lead cross-functional teams, optimize operations, scale revenue, and embed strong management systems in a fast-paced environment.

Key Responsibilities: Leadership & Management:

• Provide strong leadership and direction across all business units and functions.

• Build a high-performance culture driven by accountability, discipline, and results.

• Translate corporate strategy into actionable operational plans.

• Lead, mentor, and manage senior managers and team leads.

Business Development & Growth:

• Develop and execute business development strategies to drive revenue growth.

• Identify new market opportunities, partnerships, and expansion initiatives.

• Strengthen client acquisition, retention, and service delivery models.

• Lead negotiations, key account management, and strategic partnerships.

Operations & Service Delivery:

• Oversee day-to-day operations to ensure efficiency, quality, and consistency.

• Design and implement standard operating procedures (SOPs) and service standards.

• Ensure seamless coordination across operations, sales, finance, and support teams.

• Drive continuous process improvement and operational scalability.

Financial Management & Commercial Oversight:

• Own the P&L and ensure profitability, cost control, and revenue optimization.

• Monitor budgets, forecasts, and financial performance against targets.

• Use data and financial insights to support decision-making.

• Ensure effective cash flow management and cost efficiency.

Strategy Execution & Performance Management:

• Convert strategic objectives into measurable KPIs across departments.

• Track performance, analyze results, and implement corrective actions.

• Ensure timely and accurate management reporting.

• Drive operational discipline in a high-pressure, fast-moving environment.

 Risk, Compliance & Governance:

• Ensure compliance with company policies, regulatory requirements, and industry standards.

• Identify operational and financial risks and implement mitigation strategies.

• Maintain strong governance, internal controls, and ethical standards.

Stakeholder & Relationship Management:

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