Front Office Supervisor at Domeo Resources International (DRI)

About the Role

An exciting opportunity has arisen for a motivated professional to join our team. The Front Office Supervisor supports the Front Office Manager in ensuring smooth and efficient front desk operations, while upholding exceptional standards of luxury hospitality. This role oversees daily guest interactions, staff coordination, lobby presentation, and service delivery to guarantee every guest receives a refined, seamless, and memorable experience.

Direct Reports

• Receptionist
• Guest Relations/Reservation Officer

Key Responsibilities

Guest Experience & Service Management

• Welcome guests warmly and maintain high professional standards at all touchpoints
• Supervise check-ins, check-outs, guest inquiries, and concierge support
• Handle escalated guest issues promptly, ensuring satisfaction and positive recovery

Front Office Operations Oversight

• Monitor front desk workflow, guest traffic, and lobby activity to ensure operational efficiency
• Ensure adherence to luxury service protocols, grooming standards, and brand guidelines
• Support special arrangements for VIPs, dignitaries, and returning guests

Staff Coordination & Supervision

• Supervise daily front-office team duties, ensuring punctuality, professionalism, and readiness
• Assist in training, coaching, and onboarding new front-desk employees
• Provide feedback to staff and support performance evaluations

Administrative & Reporting Duties

• Review and verify daily front desk transactions, logs, and shift reports
• Ensure accuracy in billing, reservations updates, guest profiles, and PMS entries
• Communicate relevant operational information to the Front Office Manager

Facilities, Ambience & Safety Compliance

• Maintain an immaculate lobby environment, ensuring elegance and functionality
• Coordinate with housekeeping, security, and engineering for timely issue resolution
• Enforce compliance with safety, hygiene, and health regulations

Qualifications and Requirements

Please note: The original job description did not include the qualifications and requirements section. Please provide this information to complete the listing.