Front Office / Receptionist at Uleval Technology

About the Role

We are seeking a dynamic and professional Front Office Receptionist to serve as the face of our organization. You will manage front desk operations, guest interactions, and ensure an exceptional experience for all visitors while maintaining the highest standards of hospitality.

Key Responsibilities

• Greet and welcome guests with warmth and professionalism
• Handle reservations, check-ins, and check-outs efficiently
• Manage calls, emails, and guest inquiries promptly
• Coordinate with housekeeping and other departments to ensure guest satisfaction
• Maintain accurate guest records and billing information

Education and Experience

• B.Sc or HND in Hospitality Management, Business Administration, or related field
• 2–4 years of front desk or guest relations experience in a 4- or 5-star hotel environment

Required Skills and Competencies

• Excellent communication and interpersonal skills
• Strong multitasking and organizational abilities
• Proficiency in hotel management software (e.g., Opera, Fidelio)
• Excellent grooming and professional presentation
• Strong customer relations etiquette and service orientation
• Ability to work flexible shifts, including weekends and holidays

What We're Looking For

• Strong commitment to maintaining 5-star hospitality standards
• Customer service-oriented mindset
• Professional demeanor and attention to detail