Front Office Patient Concierge

Position Overview

Our client, a medical spa, is seeking a Front Office Patient Concierge—a refined, charismatic, and seasoned professional who will be the first and most consistent point of contact for their high-value clients.

Key Responsibilities

• Warmly welcome and escort clients, offering a polished, spa-like check-in and check-out experience
• Manage all appointment scheduling, confirmations, follow-ups, and rescheduling with tact and precision
• Act as the face and voice of the brand, ensuring every interaction reflects elegance, discretion, and warmth
• Facilitate seamless communication between clients and clinical staff to ensure comfort, clarity, and consistency
• Educate clients on service options, packages, and post-care—encouraging informed decisions and repeat visits
• Proactively track consultation outcomes, encourage bookings, and follow up with leads to boost conversion rates
• Maintain accurate client records, CRM updates, and follow-up logs to ensure exceptional service continuity
• Monitor the ambience and presentation of the front office, ensuring it aligns with a luxury environment
• Anticipate client needs and preferences for a personalized and anticipatory service experience
• Handle VIP requests, confidential information, and sensitive concerns with the highest level of professionalism

Requirements

• Highly experienced in a client-facing role within a luxury medical, aesthetics, hospitality, or wellness setting (3+ years preferred)
• Knowledge of medical aesthetic treatments such as Botox, fillers, skin rejuvenation, or body sculpting
• Polished, articulate, and emotionally intelligent, with a natural ability to connect with and influence high-end clients
• Deep understanding of client conversion, upselling, and maintaining long-term relationships
• Tech-savvy, with familiarity in scheduling tools, client management software, and CRM systems