Front Office Manager at Vintano Hotel

Job Summary

We are seeking an experienced Front Office Manager to join our team at Vintano Hotel in Lagos. The ideal candidate will be responsible for overseeing the daily operations of our front office, ensuring a warm and welcoming experience for our guests.

Responsibilities

• Manage front office staff, including Guest Relations Officer, Guest Reservation Officers, Receptionists, Concierge, Porters, and Bellboys
• Oversee room assignments, check-in/check-out processes, and billing
• Coordinate with other departments to ensure seamless guest experience
• Handle guest complaints and resolve issues promptly
• Maintain front office records and reports

Requirements

• Bachelor's degree in Hospitality Management or related field with possible professional certifications
• 6+ years of experience in a front office management role in a 4 and 5-star hotel
• Excellent communication and leadership skills
• Proficient in hotel management software and Microsoft Office Suite
• Ability to work in a fast-paced environment and handle multiple tasks

What We Offer

• Competitive salary at industry standard
• Opportunities for professional growth and development
• Dynamic and supportive work environment
• Daily meals
• Leave allowance
• Yearly bonus
• Profit sharing upon confirmation
• Pension and HMO for family