Front Desk Officer at Westfield Consulting

Job Summary

The Front Desk Officer is responsible for managing the reception area, providing excellent customer service, and performing administrative tasks to ensure smooth operations.

Responsibilities

• Welcome customers and provide basic information about products and services
• Handle phone calls, messages, and walk-in inquiries
• Manage order bookings, pick-ups, and customer complaints
• Handle WhatsApp orders and online orders
• Maintain a clean, organized reception area and support daily shop operations
• Take messages and communicate them to appropriate staff members
• Contribute to team efforts as required

Requirements

• BSc Degree, HND, ND, or NCE in any field
• 2–3 years of experience in Customer Service
• Good communication skills
• Proficiency in Microsoft Office Suite

Compensation

N80,000 monthly (gross)