Front Desk Executive at Stresert Services Limited

Job Summary

The Front Desk Executive will serve as the first point of contact for all visitors, clients, and callers, creating a positive and professional impression of the company. This role requires a courteous, organised, and proactive individual who can manage a busy reception area while adhering to security and administrative protocols. The ideal candidate will demonstrate strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities

• Attend to visitors diplomatically and ensure that the reception area does not become crowded with staff or visitors
• Maintain and adhere to the security, health, and safety protocols of the building before confirming and granting guests access to the office premises
• Serve as the face of the company, offering friendly and professional service to those entering the building or calling the office
• Receive visitors in a courteous and pleasant manner
• Provide basic and accurate information in person, over the phone, and via email
• Direct visitors to the appropriate floors or waiting areas
• Ensure the reception area is kept clean, tidy, and free of clutter
• Answer, screen, and direct telephone calls politely and professionally
• Receive, sort, record, and forward incoming mail and deliveries to the appropriate offices
• Record and send outgoing correspondence as directed
• Receive, register, stamp, and forward all correspondence to the appropriate officers
• Manage the building log, documenting all individuals who enter and exit the premises
• Order and monitor the usage of reception office supplies
• Ensure the entrance door remains closed and is opened only when necessary
• Make and receive official phone calls and record weekly account balances on phone lines
• Prepare and maintain an up-to-date company telephone directory