Front Desk / Customer Service Officer at Charitos BO Hospital

Summary

We are seeking a courteous, organized, and proactive Front Desk/Customer Service Officer to serve as the first point of contact for our patients and visitors.

Responsibilities

• Greet and attend to patients and visitors in a professional and friendly manner
• Manage incoming calls, inquiries, and appointments efficiently
• Register patients and update medical records accurately
• Provide information about hospital services and procedures
• Ensure the front desk area is tidy, welcoming, and well-organized
• Liaise with medical and administrative teams to ensure smooth patient flow
• Handle patient feedback and escalate issues where necessary

Requirements

• Minimum of OND/HND/B.Sc Degree in any discipline (preferably Business Administration, Mass Communication, or related field)
• 2–4 years of experience in front desk/customer service, preferably in a healthcare setting
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong organizational and multitasking abilities
• Professional appearance and positive attitude

Remuneration

Competitive salary based on experience.