Food and Beverage Supervisor at Victoria Waterfront Hotel & Resorts

About the Role

Victoria Waterfront Hotel & Resorts in Lagos, Nigeria is seeking a qualified Food and Beverage Supervisor to oversee daily operations and ensure exceptional service delivery across all F&B outlets.

F&B Operations Management

• Supervise daily operations of the restaurant, bar, room service, banquet, and other F&B outlets
• Ensure smooth service flow and compliance with F&B standards
• Monitor food preparation, presentation, and service quality

Menu Planning & Development

• Collaborate with chefs to create customer-appealing and cost-effective menus
• Ensure consistency in food taste, portion size, and quality
• Update menus seasonally or based on customer demand

Staff Leadership & Training

• Recruit, train, and supervise F&B staff including mixologists, waitstaff, chefs, and stewards
• Conduct daily briefings, performance evaluations, and grooming standards checks
• Ensure staff compliance with etiquette and service standards

Guest Experience Enhancement

• Handle guest concerns, complaints, and special requests professionally
• Deliver excellent customer service and promote memorable dining experiences
• Monitor guest feedback and implement service improvements

Budgeting & Cost Control

• Manage F&B budgets, revenue targets, and profitability
• Control food and bar costs, waste, and stock levels
• Work closely with the accounts department on expenses and cost analysis

Inventory & Supply Management

• Ensure accurate stock-taking and ordering of food, beverages, and supplies
• Maintain supplier relationships and negotiate contracts
• Ensure proper storage, portion control, and product usage

Hygiene, Safety & Compliance

• Ensure strict adherence to food safety, hygiene, and hotel policies
• Comply with local health regulations and conduct regular inspections
• Oversee cleanliness of kitchens, dining areas, and equipment

Event & Banquet Coordination

• Plan and manage banquets, conferences, and special events
• Coordinate with the kitchen, service team, and event planners
• Ensure smooth execution and customer satisfaction