Field Support Network Engineer at Swift Networks

Position Summary

The Field Support Network Engineer is a critical client-facing role responsible for the installation, configuration, troubleshooting, and maintenance of network infrastructure. This individual will serve as the primary technical resource on-site, ensuring network performance and security meet high standards. The ideal candidate is a hands-on problem-solver with deep technical knowledge, excellent customer service skills, and the ability to work independently in dynamic environments.

Key Responsibilities

Network Implementation & Installation

• Perform on-site installation, configuration, and testing of network hardware, including routers, switches, firewalls, wireless access points, and controllers
• Run, terminate, and test copper and fiber optic cabling (Cat5e/6/6a, Single/Multi-mode Fiber)
• Implement and validate network designs and diagrams provided by senior architects
• Rack, stack, and cable equipment in data centers and wiring closets
• Assist with circuit turn-ups and provisioning (e.g., MPLS, DIA, Broadband)

Troubleshooting & Support

• Provide advanced Tier 2/3 technical support and problem resolution for network-related issues, responding to service tickets in a timely manner
• Conduct root cause analysis for network incidents and implement permanent corrective actions
• Utilize diagnostic tools (e.g., ping, traceroute, Wi-Fi analyzers, packet captures via Wireshark) to diagnose and resolve complex network problems
• Perform scheduled network health checks and proactive maintenance
• Collaborate with the NOC (Network Operations Center) and remote support teams to resolve issues efficiently

Documentation & Client Management

• Create and maintain detailed, accurate network documentation, including network diagrams, topology maps, equipment inventories, asset records, and configuration details
• Maintain change records and site documentation